About mediation at work

mediation at work is an independent company providing workplace mediation services to public, private and voluntary sector organisations.

mediation at work's directors are John Drowley and Liz Hine, both of whom are trained mediators and share a background in community mediation.

John has been working in people management and organisational development for many years. He is an accredited mediator with CEDR (Centre for Effective Dispute Resolution), a member of CIPD (Chartered Institute of Personnel and Development) and a member of the Civil Mediation Council.

Liz is an accredited mediator and has over 15 years experience of management in the voluntary sector, with an emphasis on health and social care. In addition to mediating workplace disputes, she is a conciliator in medical and disability rights.

mediation at work also has a pool of associate workplace mediators to call on, all of whom are accredited mediators or working towards accreditation.

The work we do is based upon some important beliefs and values:

• conflict is present to varying degrees whenever people come together, and organisations are no exception
• conflict itself is neutral - it is how we respond to it that determines whether it is constructive or destructive
• people working together to resolve disputes achieve more effective and lasting results than working separately
• the real experts in conflict are the parties to the dispute - it is to them that we turn for the way forward
• people bring their intellect, their emotions and their behaviours into the workplace - we work with them at all three levels; what they know and think, what they feel and sense, what they do and say.