Case studies from Mediation at Work

(Details have been changed to preserve confidentiality.)

• a health care trust
  

  When the trust called in Mediation at Work to assist the manager and deputy manager of a residential unit, the two were locked into an ongoing dispute about their respective roles, responsibilities and performance.

• a secondary school
  

  By the time the school asked Mediation at Work for help, the rift between the head teacher and his deputy was seriously hindering the performance of the school’s senior management team.

• home improvement agency
  

  When mediators started to unravel a four-year dispute between the manager and team member of the agency, they found that a lack of acceptance of any responsibility for mistakes had soured the relationship from the start.

• local authority department
  

  It was the spread of a dispute between two assistant directors that led to the involvement of Mediation at Work, as the performance of the whole department was being undermined by a lack of communication and trust.

• large retail chain
  

  Mediation at Work were contacted by this large chain to tackle the open hostility and lack of cooperation between the Corporate Human Resources Director and Divisional Human Resources Manager.

• clients

  Clients brief information