Conflict resolution training

mediation at work offers a number of in-house courses and workshops, all of which can be tailored to meet the specific needs of your organisation.

Our customers tell us that our in-house learning programmes help people to learn together and to support each other. They help people to establish a common frame of reference throughout an organisation, with participants ‘speaking the same language’ when faced with conflict at work.

When designing training events, we base learning activities and exercises on real work situations, taking into account the context in which your organisation operates. We also recognise that training is just one of a number of organisational development tools and try to ensure that our work complements the wider changes your organisation is seeking to introduce.

Please click on the titles below for more details on our courses. Our conflict resolution trainers and facilitators can work with you to identify the learning outcomes you require for any of these workshops.

• Early dispute resolution skills for managers

  A skills development programme enabling managers to handle for themselves interpersonal conflict between and with people they manage.

• Walking the tightrope – conflict and the HR role

  A course to explore how to balance the needs of the individual and the organisation when working relationships deteriorate, with a chance to focus on entrenched or ongoing disputes you are responsible for.

• Conflict-competent leadership programme

  A bespoke programme for leaders and leadership teams designed with your organisation in mind and likely to include coaching, facilitation and learning development.

• Mediation in the workplace – what is it and how can we use it?

  Hear how workplace mediation is an essential addition to existing dispute resolution procedures.  Discover the advantages mediation offers everyone involved in negotiations at work.  Identify how mediation can be used within your work setting.

• Personality and Conflict – interactive workshop using MBTI

  A one or two day event highlighting the values and challenges that different personality types bring to handling conflict

• Handling difficult conversations

  A one day in-house course for managers, team leaders & supervisors who want to develop new approaches to handling difficult conversations in the workplace.