Personality and conflict – a one or two day interactive workshop

Mediation at Work has teamed up with Marian Hardiman of Hardiman HRD to create an opportunity for people to learn about their ways of handling conflict and to develop these through using the Myers Briggs Type Indicator – a powerful tool for gaining insights into one’s own personality and into understanding others’.

The workshop is likely to be of interest to people who have responsibility for managing and leading individuals and teams, to people who need to teamwork and work in partnership with others, and to those who support and advise people in handling interpersonal conflict at work – HR professionals, trade union officials, occuptational health staff…

By the end of the workshop, participants will be better able to:

• Understand the likely causes of conflict for themselves and for others, and their own drives and preferences
• Identify what ‘resolution’ is for them and how that may be different to resolution for others
• Apply their learning to increase their effectivensess as employee, team member of manager
• Respond to conflict constructively to defuse emotional charge and achieve positive outcomes
• Improve communication and relationship building through insights into differences and similarities with others

Course content

The workshop is highly interactive and will highlight the values and challenges that different personality types bring to handling conflict.  it will draw on theory, conflict resolution models, examples from practice and experiences from the group.  All participants will be invited to complete the MBTI questionnaire in advance of the workshop and will be offered the option to follow this up after the workshop in individual sessions with Marian Hardiman.