Conflict exists in all organisations. Most of the time, conflict is managed through negotiation. When communication and negotiation become difficult or break down altogether, disputes arise and relationships are damaged. Involving an independent third party helps people to negotiate with each other and find a way forward.

	future-focused - it is concerned with how things will be from now on
	optional - any of the parties can withdraw from the process at any stage
	quick and cost-effective - one meeting is often enough
	private and confidential - information shared is not disclosed to anyone
	flexible -it's adaptable regarding time, participants, venue and agenda
	empowering - the parties retain control of the outcome