Conflict is present to varying degrees in all situations where people come together – and organisations are no exception. Conflict itself is neutral - it is how we respond to conflict that determines whether it is constructive or destructive.

This course will enable managers to develop key skills in handling disputes at work – both conflicts in which they are a party and conflicts between people they manage.

Specific outcomes

By the end of the workshop, participants will be better able to:

	understand and manage their own responses to conflict
	identify where conflict is becoming a problem
	choose an appropriate method of dealing with different conflicts
	use conflict resolution techniques in their own work as managers
	help others within the organisation to handle conflict more effectively.

During the course, participants will:

	consider the nature of conflict
	identify the differences between the role of manager and mediator
	practise and develop some key conflict resolution skills
	identify how their own organisation handles conflict at work
	prepare to manage a real work conflict situation.

This open programme is available as an in-house programme suited to the particular needs of your organisation.