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Respect for the different and important
roles of management and staff representatives in negotiating
at work is at the heart of this practical workshop. In it
we explore collaborative approaches to negotiations as an
alternative to the adversarial styles both management and
staff representatives have tended to adopt. This workshop
provides a unique opportunity for people from both 'sides'
to come together to analyse the dynamics of conflict and to
consider collaborative approaches to dispute resolution.
By the end of the workshop, participants
will be better able to:
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Identify
the interests of each side in negotiations |
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Value
the respective roles of staff representatives, management
and HR staff |
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Make
use of collaborative approaches to problem solving |
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Encourage
the resolution of disputes at an early stage |
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Identify
their own and others' responses to conflict |
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Use
a model for exploring needs, interests and fears in conflict
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Help
others to handle conflict more effectively |
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Avoid
the escalation of disputes where appropriate and possible. |
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What our clients say:
'Very enlightening ... useful in establishing working baseline
with Human Resources'
'An opportunity to meet union officers and develop a greater
understanding of how we can work together'
Please call our office
on 0117 373 9192
to discuss your
training needs.
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e-newsletter Work and Conflict,
please e-mail
us with your contact details
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