Conflict resolution training courses

mediation at work offers a number of in-house courses and workshops, all of which can be tailored to meet the specific needs of your organisation.

Our customers tell us that our in-house learning programmes help people to learn together and to support each other. They help people to establish a common frame of reference throughout an organisation, with participants 'speaking the same language' when faced with conflict at work.

When designing training events, we base learning activities and exercises on real work situations, taking into account the context in which your organisation operates. We also recognise that training is just one of a number of organisational development tools and try to ensure that our work complements the wider changes your organisation is seeking to introduce.

Please click on the titles below for more details on our courses. Our trainers and facilitators can work with you to identify the learning outcomes you require for any of these workshops.

• Managing conflict at work – conflict resolution skills for managers

  A fresh approach to dealing with conflict at work which gives anyone line-managing staff the confidence to tackle difficult situations in a positive and constructive manner.

• Walking the tightrope – conflict and the HR role
  

  A course to explore how to balance the needs of the individual and the organisation when working relationships deteriorate, with a chance to focus on entrenched or ongoing disputes you are responsible for.

• Building a shared agenda – conflict management in partnership work

  A practical course for strategic planners, project managers and team leaders on how to map and negotiate conflicts of interest between organisations in inter-departmental and multi-agency projects.

• Getting round the table – collaborative management/union negotiations
  

  An opportunity for representatives of both ‘sides’ in negotiations to analyse the dynamics of conflict and to consider collaborative approaches to dispute resolution.

• Personality and Conflict - interactive workshop using MBTI
  

  A one or two day event highlighting the values and challenges that different personality types bring to handling conflict  

• Handling difficult conversations
  

  A one day in-house course for managers, team leaders & supervisors who want to develop new approaches to handling difficult conversations in the workplace