Managing conflict at work - conflict resolution skills for managers

Conflict is present to varying degrees in all situations where people come together – and organisations are no exception. Conflict itself is neutral - it is how we respond to conflict that determines whether it is constructive or destructive.  Engaging with conflict is the challenge - particularly in situations where conflict avoidance is our preferred strategy.

This course will enable managers to develop key skills in handling disputes at work – both conflicts in which they are a party and conflicts between people they manage.  Participants will be able to develop conflict management and conflict resolution skills.

Specific outcomes

By the end of the workshop, participants will be better able to:

• understand and manage their own responses to conflict
• identify where conflict is becoming a problem
• choose an appropriate method of dealing with different conflicts
• use conflict resolution techniques in their own work as managers
• help others within the organisation to handle conflict more effectively.